S —Support

How can we help?

Send us a request and a real person on the team in Copenhagen will get back to you within one business day.

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FAQ

Common questions.

Why is access invite-only right now?

We are onboarding retailers one at a time so each setup gets proper attention while the platform is in pre-release.

How is this different from a regular webshop?

A webshop sells products. Retail Media Manager sells media: placements with dates, inventory limits, creative approval and reporting built in.

What types of media can I sell?

Anything you have: display and video in your own channels, in-store screens, print inserts, sampling and experiential activations.

Do I need any technical setup?

No. The shop is hosted and white-labelled for you. If you want it on your own domain, that is a DNS record.

Who can access the ad shop?

You decide. It can be open to any advertiser, or restricted so only approved accounts can see prices and book.

What fees should I expect?

A fixed monthly platform fee, plus a transaction fee on bookings for the Order & Inventory Management tier. Enterprise is a fixed fee.

How long does it take to launch?

Weeks, not quarters. Most of the work is deciding what you sell and at what price. The shop itself is configuration, not development.

What do you handle, and what do we?

You own the commercial side: inventory, pricing, advertiser relationships. We provide the platform, onboarding and support, and can advise on packaging and pricing if you want it.

Does it fit the systems we already have?

Yes. It sits alongside your ad serving, ERP and finance stack, and exports what those systems need rather than replacing them.

Who owns the data?

You do. Your inventory, advertisers, bookings and reporting are yours, and exportable at any time.

Prefer email? Write us at hello@retailmedia.net.